Ordering Information
Customer Service |
We are here to help you. If you need information about a product, help with your order, please fill out our on-line customer service form.
Also see, What Our Customer and Site Visitors Say.
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Shopping at Fiber Images™ |
To help better serve you, we have complied answers to some frequently asked questions for your quick reference. Shopping With Us:  How-To Shop and Place an Order Order Anytime 24-Hour/7 Days Credit Card Orders On-Line Security Issues Money Order, Cashiers Check, and Personal Check Orders International Orders Order Confirmation and Spam ControlsOn-Line Shopping: Using the Shopping Cart Cookies "Sorry, no items in your shopping cart" error message when placing an on-line order. Shipping Information: Fair Shipping and Handling (Packaging) Charges Time and Methods of Shipment Policies: Canceling an Order Backorder Policy Special Orders Sale Items and Discontinued Merchandise
Returned Checks and Credit Card Charge Backs Returns Policy Problem With Your Order? Please use our Customer Service Form. |
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 How-To Shop and Place an Order Buying from Fiber Images™ on-line is easy and secure. To shop for items in our catalog on-line, you may browse our catalog sections or "rooms" by clicking on the navigation tool bar on the left side of each page or on the links below or click here to go to our Catalog Main Lobby Page.
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| 24-Hour, 7 Day Ordering Service. We Offer Four Ways To Place An Order. Order Today. We want your shopping experience to be enjoyable, safe and secure. You can order on-line for credit card order 24-hours, 7 days a week. Or if you prefer, you can print our order form and mail it as conventional mail-order. We offer 3 methods of ordering: 1. Secure on-line credit card ordering with Visa or Master Card (USA delivery only). |
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Credit Card Orders  We welcome Master Card and Visa credit cards. Shopping with Fiber Images™ is safe and secure. Fiber Images™ accepts Visa and Master Card through our secure shopping cart program (USA delivery only). The check out area of our web site is safe and secure. This means that any information you send us is protected by encryption. It's easy to tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or appears no longer broken. This varies depending on your browser. We want you to feel safe and comfortable using our on-line shopping cart. You can add as many items as you wish to the shopping cart. When you are ready to check out, you will be directed to the secured areas of our site. For your credit card protection, if the key or lock on your browser does not appear unbroken or does not change color when using our on-line shopping cart, please use the printable order form and mail your check/cashier's check payment to: Fiber Images™, P.O. Box 655, Lafayette, CO 80026. No matter how you place your order with us, we want you to have a buying experience beyond your expectations. For all available items, shipments are made within 3 days of order confirmation and usually within 24 hours. |
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| Money Order, Cashiers Check, and Personal Check Orders Please print and fill-out the printable order form and enclose it along with a U.S. money order or U.S. cashiers check and mail to: Fiber Images™, P.O. Box 655, Lafayette, CO 80026. Personal checks drawn on U.S. banks only are accepted along with orders but be advised that order shipment is held for 10 working days from the date your check is deposited. |
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| International Orders to Countries Other than the United States We are sorry to tell you that the cost of converting non-US funds to US funds on credit cards has become unprofitable for our business. We can no longer accept international orders via credit cards. We will gladly accept orders to countries other than the USA with payment via cashiers check or money orders payable in US funds accompanying our printable order form. Please note that we are only able to accept postal money orders or cashier's checks denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check. Please contact us so we can aid you in calculating the shipping charge. If you are ordering a one-of-a-kind item (i.e. a used book, magazine, etc.), please e-mail us that you are mailing your order to us and we will hold the item until we receive your order. Your business is very important to us, and we are working on increasing the number of payment options available to you. |
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| Order Confirmation and Spam Controls Spam control software features are designed to block "junk" email or email from unknown or unwanted senders. However, these blocking techniques may cause the unintended consequence of blocking messages that you really want to receive. Please set your e-mail control to "accept all e-mail" so we may communicate with you. If you do not receive an order confirmation within 3 days, we have tried to send one to the e-mail address you provided and it has not been deliverable. If you need and Order Confirmation or shipment information, please complete the customer service form. |
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We want you to feel safe and comfortable using our on-line shopping cart. You can add as many items as you wish to the shopping cart. You will receive an order confirmation from our office confirming what you have ordered and the total price including shipping/handling charges that will be charged to your credit card. Please enable your browser spam controls to "receive e-mail from all" so we may communicate with you. If you experience any problems using our shopping cart, please complete the customer service form |
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All orders are sent with postal tracking service. Therefore, your shipping charges are calculated on the actual weight of the products shipped including order tracking costs. If the item can be mailed in a flat envelope and weights less than 13 ounces, USPS First Class Mail in available. The minimum shipping/handling/packaging charge for USPS Priority Mail is $5.30 for up to 16 oz shipping weight to U.S. destinations. Books can be mailed either Priority Mail or Media Rate Mail. Media Rate Mail costs less than Priority Mail but takes up to 2 weeks for delivery. We will assume you want Media Mail unless you e-mail us otherwise. International shipments are sent USPS Global Priority. An order confirmation will be e-mailed to you stating the total merchandise order, any applicable tax, any order handling fee, and the shipping charges that will be charged to your credit card. You will also be e-mailed your U.S. Postal Service Tracking Number. To estimate your shipping charges on credit card purchases, please see the Shipping Charge Chart. To calculate the shipping charges on the printable order form, multiply the "Quantity Ordered" by the "S/H Each" and enter that number on the order form under "S/H Total". Next, subtotal the S/H at the bottom of the form. According to your zip code, find the exact charges from the "Shipping and Handling Charges" chart on the Shipping Charge Chart and insert that charge into the subtotal "Total S/H Charges" lines. Shipment tracking is applicable for all packages and your tracking number will be e-mailed to you with your order confirmation. You will be able to go on-line at U.S. Postal Service at http://www.usps.com/cttgate/welcome.htm and input your tracking number to see the status of your package delivery. You may also call the USPS track and confirm automated phone number at 1-800-222-1811 and key in your tracking number. For non-USA shipments, please complete the customer service form for the shipping/handling charges. All shipments F.O.B. Lafayette, CO, USA. |
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| Time and Method of Shipping We use the U.S. Post Office First Class Mail, Priority Mail Service and when appropriate, the USPS Media Mail and Bound Printed Material service. This also means shipments can be made to P.O. boxes. If you prefer UPS or FedEx, please complete the customer service form, there will be an additional "pick up" charge for UPS or FedEx. Whenever possible, we will use recycled packing materials. After credit card approval is received for on-line or faxed orders, most orders are shipped within 24 hours of confirmation. Please allow 2-4 weeks for delivery of conventional mail-in orders. |
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| Canceling an Order Any item currently in backorder status, may be cancelled, just complete the customer service form to cancel the item from your order, please include the order number. Items that have already entered the shipping process cannot be cancelled. |
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| Backorders We always try to have our advertised merchandise in stock. If you order a product that is out of stock or backordered, we will e-mail you with the product's expected date of availability. We do not charge your credit card for backordered items until we ship your order. We are truly sorry to not have an item available and we will pay the shipping on backorders. No additional shipping and handling charges for the backordered merchandise will be added to your credit card when your order is shipped. |
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| Sale Items and Discontinued Merchandise If an item has been discontinued, we will e-mail you with that information. Our "Pattern Models" and some handcrafted products are one-of-a-kind and sold on "first come, first served" basis. Only one copy of used books and magazines are usually available and sold on "first come, first served" basis. Sale items are also sold on a "first-come, first basis, while supply lasts" and when sold out, will not be reordered. |
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| Returned Checks and Credit Card Charge-Backs Before you dispute a credit card charge, please complete the customer service form as you will be responsible for the charge-back fee. Returned checks and credit card charge-backs are charged $25.00 for handling fees. |
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We only accept unopened products for return within 30 days of purchase date. Defective merchandise may be exchanges for the same item. On incomplete shipments, notify us within 30 days of receipt date so we can correct the problem. A Return Merchandise Authorization (RMA) number must accompany all returned products. We do not accept returns without a RMA. To obtain a RMA, please complete the customer service form. Please include the name of purchaser, e-mail address used to place the order, the order number, a brief description of the product, and the reason for returning the product. Once you receive a RMA, ship the product back to us. You'll need to cover the cost of shipping. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise or merchandise we do not receive. When your return has been received and processed, we will (1) credit your account for the amount of your purchase, less shipping/ handling/ order handling fees, and any applicable tariffs and taxes, or (2) ship you a replacement product and charge you only for the shipping/handling charges (see Shipping/Handling Chart). |
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| If you have any questions, please complete our on-line customer service form.
We look forward to serving your crafting needs and |
Fiber Images™ Catalog Index
